Shipping policy

Shipping Policy

Last updated: September 11, 2026

At Qintaar LLC, every mascot costume is custom-made after an order is placed. Because our costumes are made to order, production and delivery require additional time compared with ready-to-ship products.

Order Processing

After you place an order, we allow up to 4 business days for order processing. During this time, we review your order details, confirm the required specifications, and prepare your order for custom production.

Custom Manufacturing

Every costume is custom-made for the customer after an order is placed.

Our typical manufacturing time is approximately 6–10 business days.

Because every costume is individually made, manufacturing time may vary depending on the product, customization requirements, materials, order volume, and other production circumstances.

Shipping and Tracking

Once manufacturing is completed and your order is shipped, a shipping/tracking number will be provided when available.

For most orders, shipping transit time is approximately 8–10 business days after the order has been shipped.

Shipping times are estimates and may vary depending on the destination, carrier, weather, holidays, customs processing, and other circumstances outside our control.

Estimated Overall Timeline

For most orders, the estimated timeline is:

Order processing: Up to 4 business days
Custom manufacturing: Approximately 6–10 business days
Shipping transit: Approximately 8–10 business days

Customers should generally allow approximately 14–20 business days from order placement to delivery, depending on the specific order and shipping destination.

United States Orders

For orders shipped to addresses within the United States, Qintaar LLC will not charge customers for import customs duties associated with domestic U.S. delivery.

Any applicable taxes or charges shown at checkout will be handled according to the applicable payment and tax requirements.

International Orders

For orders shipped outside the United States, customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, customs clearance charges, or other fees imposed by the destination country or local authorities.

These charges are not included in the product price or shipping charges unless explicitly stated otherwise at checkout.

Qintaar LLC does not pay or reimburse customs duties, import taxes, tariffs, brokerage fees, or other destination-country charges for international orders.

Customers are responsible for checking the import requirements and potential charges applicable to their country before placing an order.

Tracking Information

Once your order has been shipped, tracking information will be provided by email or through the contact information associated with your order, when available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered or is returned because an incorrect or incomplete address was provided, additional shipping charges may apply.

Shipping Delays

Delivery estimates are not guaranteed delivery dates. Delays may occur due to shipping carriers, customs, weather, holidays, transportation issues, or other circumstances beyond our reasonable control.