Refund policy

Return & Refund Policy

Last updated: September 11, 2026

At Qintaar LLC, many of our mascot costumes are made to order. Please review this policy carefully before placing your order.

Order Cancellation

You may request cancellation within 24 hours of placing your order, provided that production has not started.

Once production has started, cancellation may not be possible because materials and labor may already have been committed to your order.

Returns

For standard, non-custom products, you may request a return within 14 days of delivery, provided that the product is unused, unworn, clean, and in its original condition.

Customers are responsible for return shipping costs unless the product was defective, damaged, or the wrong item was sent.

Custom Products

Custom-made or personalized mascot costumes are generally non-returnable and non-refundable once production has started, except when the product arrives damaged, defective, or materially different from the confirmed order specifications.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

Please provide clear photographs and a description of the issue so that we can review it.

If the issue is confirmed to be our responsibility, we may provide a repair, replacement, or refund as appropriate.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact

For return or refund questions, please contact Qintaar LLC through the contact information provided on our website.

Qintaar LLC